Frenchpaper.com Shipping and Return Policy

Shipping and Return

How are French Paper and other hard goods shipped?

All French Paper orders and other hard goods purchased online are sent by UPS using the method you select during the checkout process at the "Please Select a Shipping Method" section. Please note the estimated delivery date is based on placing your order PRIOR to 3:00 PM Eastern Standard Time, Monday--Friday, excluding holidays. For orders placed AFTER 3:00 PM Eastern Standard Time and/or on a weekend or holiday, the order will be processed the following business day and shipped according to your choice of shipping method. (For example, if you place an order on Wednesday, 5:00 PM EST, choosing next business day shipping, your order will be processed on the following business day (Thursday) and will be shipped UPS Next Business Day to arrive on Friday.)

Shipping Disclaimer: Due to the large quantity of orders processed in our shipping department and the time involved in packaging and processing each order, we can not guarantee UPS Ground orders will ship the same day they are placed. While French Paper Company promises to make every attempt to ship your order in a timely manner, we apologize for any inconvenience this may cause. Please choose the appropriate shipping method according to your time constraints.

Returns

What is the return policy for French Paper orders?

French Paper accepts returns on all items, provided that the products are returned unopened and undamaged. Returns must be made within 30 days of the original date of order. Please include a copy of the original invoice. Once we receive the package in good condition, we will credit your card for the cost of the merchandise. Please note that shipping charges cannot be reimbursed, and the customer is responsible for return shipping costs.

What is the refused delivery policy for French Paper orders?

Refused delivery of shipments from French Paper Company will result in a deduction of the original shipping amount from the credit issued for the returned product.

ALL DAMAGES AND SHIPMENT ERRORS MUST BE REPORTED TO FRENCH PAPER COMPANY WITHIN 24 HOURS OF RECEIPT OF ORDER.