FREQUENTLY ASKED QUESTIONS
Q: What is the French Paper Company?
A: Family-owned for six generations, French Paper Company is one of the smallest paper mills in America. French’s iconic paper brands like Speckletone, Dur-O-Tone, Pop-Tone, and Construction have made a big impact on the design community. Meanwhile, French Paper’s impact on the environment has remained surprisingly small. French Paper can be purchased through your commercial paper merchant or right here on the French Paper website.
Q: What is frenchpaper.com?
A: Frenchpaper.com is an online resource where you can purchase French Paper in sheet sizes ranging from 8.5" x 11" to 26" x 40" and envelopes.
Q: What is the difference between text and cover?
A: Text weight paper is the category of lighter paper generally used for stationery, flyers, and book pages. Cover weight paper, also known as cardstock, is the category of heavier paper used for products such as posters, menus, folders, and paperback covers. The typical paper found in copy machines is 50# text, and a typical business card is 80# cover.
Q: What do the "packaging" and "quantity" designations mean on the item selection page?
A: "Packaging" is the number of sheets/envelopes in a single package. "Quantity" is the number of packages you would like to receive.
Q: Where does my order ship from?
A: All orders ship from the French Industries warehouse in centrally located Niles, Michigan, USA, which is down the road from the French Paper mill.
Q: Can I calculate my shipping costs before ordering?
A: Yes, you can calculate your shipping costs by going through the order process until the cost is available. Please be careful not to finalize the order unless you're sure it's complete.
Q: What time does my order need to be placed to assure same-day shipping?
A: Same-day Express shipping (2nd Day or Next Day Air) needs to be placed before 3PM EASTERN TIME to make delivery. French Paper makes every effort to ship ALL orders received before 3PM that day, however UPS Ground orders may be sent the next business day.
Q: Can I have a custom cut other than those listed on the site?
A: We are not able to create custom cuts that are not listed on the site. Your local printer or copy shop may be able to cut your paper for a minimal charge. (For custom paper manufacturing, please call us at 269.683.1100 or fill out the “Information Request Form.”
Q: Will my order ship flat or rolled?
A: Most of the paper from our warehouse is expertly packed and shipped flat to avoid curl and damage. Some gift-wrap and posters are securely rolled in tubes for shipping.
Q: Can I use my own UPS account to ship my order?
A: Yes, you can. IMMEDIATELY after you place your order, call us at (269) 683.1100 with your order confirmation number and UPS account number, and we will have it shipped on your account.
Q: Can you print my piece for me?
A: Unfortunately, no. French Paper is a paper manufacturer and does not have any printing capabilities. We are happy to ship paper directly to your printer if designated in your order.
Q: Can I purchase custom envelopes through French Paper?
A: A wide range of envelope sizes is available on the website. For custom sizes, it is best to contact your local paper merchant or an envelope converter.
Q: How do I get samples of French Papers?
A: You can get samples through the sample department of your local merchant. Use our merchant locator, or call customer service at (269) 683.1100 to find the merchant nearest you. Also, when you order paper and products from frenchpaper.com, we try to include a recent swatch book or promotion. Please remember to hold on to these as future reference for our products. (Or if you get more than one, pass them along--we're known for our recycling!)