FREQUENTLY ASKED QUESTIONS

What is the French Paper Company?

French Paper is one of the smallest paper mills in America. French’s iconic paper brands like Speckletone, Dur-O-Tone, Pop-Tone, and Construction have made a big impact on the design community. Meanwhile, French Paper’s impact on the environment has remained surprisingly small. French Paper can be purchased through your commercial paper merchant or right here on the French Paper website.

What is frenchpaper.com?

Frenchpaper.com is an online resource where you can purchase French Paper in sheet sizes ranging from 8.5" x 11" to 26" x 40" and envelopes.

What is the difference between text and cover?

Text weight paper is the category of lighter paper generally used for stationery, flyers, and book pages. Cover weight paper, also known as cardstock, is the category of heavier paper used for products such as posters, menus, folders, and paperback covers. The typical paper found in copy machines is 50# text, and a typical business card is 80# cover.

What do the "packaging" and "quantity" designations mean on the item selection page?

"Packaging" is the number of sheets/envelopes in a single package. "Quantity" is the number of packages you would like to receive.

Where does my order ship from?

All orders ship from the French Enterprises warehouse in centrally located Niles, Michigan, USA, which is down the road from the French Paper mill.

Can I calculate my shipping costs before ordering?

Yes, you can calculate your shipping costs by going through the order process until the cost is available. Please be careful not to finalize the order unless you're sure it's complete.

What time does my order need to be placed to assure same-day shipping?

Same-day Express shipping (2nd Day or Next Day Air) needs to be placed before 3PM EASTERN TIME to make delivery. French Paper makes every effort to ship ALL orders received before 3PM that day, however UPS Ground orders may be sent the next business day.

Can I have a custom cut other than those listed on the site?

We are not able to create custom cuts that are not listed on the site. Your local printer or copy shop may be able to cut your paper for a minimal charge. (For custom paper manufacturing, please call us at 1-800-253-5952 )

Will my order ship flat or rolled?

Most of the paper from our warehouse is expertly packed and shipped flat to avoid curl and damage. Some gift-wrap and posters are securely rolled in tubes for shipping.

Can I use my own UPS account to ship my order?

Unfortunately, at this time, we are unable to use customer's UPS accounts. If you have questions, give us a call at 1-800-253-5952 or email us at FrenchAssetOrders@frenchpaper.com.

Can you print my piece for me?

Unfortunately, no. French Paper is a paper manufacturer and does not have any printing capabilities. We are happy to ship paper directly to your printer if designated in your order.

Can I purchase custom envelopes through French Paper?

A wide range of envelope sizes are available here at FrenchPaper.com.

For custom sizes, it is best to contact your local paper merchant or an envelope converter.

How do I get samples of French Papers?

We offer sample packs on our website under "Sample Packs". Each contains every color and every weight in each French Collection. If you want to see all of the papers and cardstocks we offer, you can purchase the "Sample Pack Multi-pack". It contains every color and every weight across all collections.

Additionally, you can get samples through the sample department of your local merchant. Use our merchant locator, or call customer service at 1-800-253-5952 to find the merchant nearest you.

Can I create custom colors, custom textures, or custom sizes of French Paper?

Yes! Because we are a small, independent mill we can make custom color or textured paper in unusually low quantities.

  • 10,000 lbs. for custom colors (approximately 62 cartons of 80# Cover)
  • 10,000 lbs. for custom size rolls, sheets or textures (approximately 62 cartons of 80# Cover)

To calculate the options available for your next paper purchase, go to the Custom Paper page, or call us at 1-800-253-5952 .

Are French Papers Sized?

Yes, all French papers have received a sizing surface treatment.

What is sizing? Sizing is the treatment of paper to resist liquid penetration, either by means of wet-end additives (rosin/alum) or by surface application (starch solution).    

 

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